Job ref: 209548
TPR grade: R&O Grade 11
About us
More than half the UK working population rely on The Pensions Regulator (TPR) to regulate their retirement savings. With a career at TPR, you’ll be joining an organisation that will impact on millions of lives for decades to come.
Everyone at TPR plays an important role in helping to keep more than £2 trillion of savings safe. We’re committed to bringing people into TPR who are ready to make a difference and put UK savers at the heart of what we do.
It is important to us that TPR remains a great place to work. We do all we can to help our people reach their full potential with learning, secondment, and development opportunities. We put our 900+ employees first, supporting flexible working and offer a diverse, lively, and inclusive environment. This includes our Disability Network, Family Network, LGBT+ Network (Proud), Minority Ethnic (ME) Network and Women’s Network, which offer spaces to connect.
Our new corporate strategy outlines a bold and challenging vision of how pensions regulation should evolve to keep pace with a change in the scale and nature of the industry. We are at the start of that journey. Join us to find out what part you can play.
We operate a hybrid working model, with regular attendance in our Brighton office to connect with colleagues across the business.
Role
Our Market Engagement team regularly meets with industry stakeholders to gather insights to inform our regulatory approach and to share relevant, targeted, timely content and key messages to enable us to drive and support a consistent narrative around specific focus areas of our regulatory remit.
This role is key in providing support to the engagement team – developing, updating and maintaining the crucial systems and processes that ensure that the team is able to operate effectively, and at scale.
You will:
- develop and improve existing data management systems and processes in order to report on and drive engagement activity
- develop, monitor and maintain team systems, processes and metrics to support the coordination of industry engagement across the team
- develop and maintain stakeholder profiles, capturing, collating and sharing insights and feedback
- produce a quarterly engagement summary report and other MI as needed, measuring the breadth and reach of engagement and drawing out key industry concerns/insights
- support the Industry Engagement team with diary management, meeting notes/actions, maintenance of a slide library, actions log, events log and social media clippings
Responsibilities
You will:
- maintain an accurate database of stakeholder contact/engagement records and maintain a forward look of activities
- monitor external stakeholder comment and sentiment through engagement records and publicly available sources
- take ownership of and accountability for data management, monitoring and evaluation processes within the team, with support and guidance from the rest of the team
- use judgement to make decisions on issues such as whether an external issue or event is of interest to colleagues internally, identify key points/actions from meetings notes etc
- prioritise and organise your own workload, work to deadlines, and demonstrate flexibility to support colleagues as needed
Essential criteria
- Demonstrable experience of putting in place systems and processes to measure and evaluate the impact of communication and engagement activities.
- In depth working knowledge and experience of inputting, managing and analysing data in a CRM system (e.g. MS Dynamics 365), and Excel. (Power BI experience desirable).
- Ability to analyse, understand, summarise and present complex data and information.
- Experience of working in a team.
- Good written and spoken communication skills, able to summarise and simplify complex information and data and present that to colleagues.
- Experience communicating with external stakeholders – desirable.
Person specification
- Attention to detail and accuracy.
- Personable and a team player.
- Ability to prioritise and use initiative.
- Proactive and flexible.
- Problem solving and analytical skills.
- Excellent communications skills – both written and verbal.
Salary and benefits
As well as a salary between £28,233 and £36,075, we offer:
- Civil Service Pension arrangements, which are recognised as some of the best in the pensions world
- discretionary bonus arrangements
- access to performance related pay progression
- 25 days annual leave provision
- flexible working arrangements
- development opportunities
- enhanced parental leave arrangements
- a free employee assistance programme
- an excellent office location in Brighton
How to apply
To apply please email recruitmentteam@tpr.gov.uk quoting role reference number 209548 along with:
- a covering letter with details of how your skills and experience meet the role requirements
- a copy of your CV
- details of your notice period
Please note, due to the Christmas period, interviews will be taking place on week commencing 6 January 2025 for this role. We aim to arrange these during week commencing 16 December 2024.
Current employees in their first 12 months of employment who want to apply for this vacancy should first contact their line manager to discuss their application.
We are an inclusive employer and offer equal opportunities regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.
As a Disability Confident employer, we’re committed to the recruitment, employment, retention and development of people with disabilities and to improving their employment opportunities. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.
Applications will be considered on a part time and job share basis. If you want your application to be considered as part of a job share, please apply with the hours you are available to work.
In accordance with Home Office guidance, the successful candidate will be required to provide their right to work in the UK before they start employment. Unfortunately, TPR is not able to offer sponsorship at the time. TPR is a UK-based organisation with a working location in Brighton, candidates must live in the UK to be employed by us.
TPR is an arm’s length government body and part of the public service.
Any offer of employment will be subject to the receipt of satisfactory background screening checks and criminal record checks (BPSS).
If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please email recruitmentteam@tpr.gov.uk.